Shipping Policy for Pokeception

 

Thank you for shopping at Pokeception! We strive to process and ship all orders as quickly as possible. Below, you'll find details about our shipment processing times and shipping methods.

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Shipment Processing Times

• Normal Shipment Times: Please allow 1-2 weeks for your items to be processed and shipped. We will notify you once your order has been shipped, and you will receive a tracking number (if applicable).

• International Shipment Times: For international orders, please allow 5-7 weeks from the ship date for your package to be delivered. Delivery times may vary based on your location, customs processing, and the international courier used. Please note that customers are responsible for any customs duties or import taxes that may apply.

• Shipments Placed During a Giveaway Promotion: If your order was placed during a giveaway promotion, please allow 4-6 weeks for your order to be processed and shipped. This is to accommodate the additional volume of orders during promotional events.

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Order Processing

Once we receive your order, we will begin processing it right away. Please allow up to 2 business days for order processing before your package is dispatched. Orders are processed on business days (Monday through Friday) and do not include weekends or holidays.

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Shipping Methods

We use a variety of shipping carriers to ensure that your package is delivered as quickly as possible. Carriers may include USPS, UPS, FedEx, or international couriers depending on your location.

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Shipping Costs

Shipping costs are calculated at checkout based on your location, the items in your order, and your preferred shipping method. International shipping may incur additional charges based on your country’s shipping regulations and tariffs.

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Tracking Your Order

Once your order is shipped, you will receive an email with tracking information (if applicable). You can track your order status using the tracking number provided. Please note that tracking information may take a few hours to update after dispatch.

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Shipping Delays

While we make every effort to process and ship your order on time, delays can sometimes occur due to unforeseen circumstances. These may include shipping carrier delays, customs clearance, or high demand during promotions. We appreciate your patience and understanding.

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Missing or Damaged Items

If your order is missing or you receive damaged items, please contact us immediately at support@pokeception.com. We will work with you to resolve the issue and ensure your order is complete.

Thank you for shopping with Pokeception! We appreciate your business and are committed to providing you with a smooth shopping experience.